Refund Policy

Last updated: January 2026

Important Notice

All sales and service agreements with Cenvero Private Limited are final. Please review this policy carefully before engaging our services.

1. Policy Statement

Cenvero Private Limited maintains a no refund policy for all services, products, and platform access under standard terms. Once a transaction is completed or a service agreement is executed, refunds are generally not issued except under specific circumstances outlined in this policy.

2. Scope

This policy applies to: all service fees and charges, platform access and licensing fees, infrastructure and hosting services, and any other payments made to Cenvero.

3. Refund Exceptions

Refunds may be processed under: Failure to Deliver (if Cenvero fails to deliver agreed-upon services), Dedicated SLA Agreements (clients with SLAs may be eligible as outlined in their SLA terms), or Material Breach (in cases where Cenvero materially breaches terms of service).

4. Rationale

Due to the nature of our enterprise infrastructure services, significant resources are allocated upon engagement. Our refund policy reflects the costs associated with provisioning, configuring, and maintaining enterprise-grade systems.

5. Service Cancellation

Clients may cancel services in accordance with their service agreement terms. Standard cancellation does not entitle the client to any refund for services already rendered or prepaid periods.

6. Refund Process

To request a refund under eligible circumstances, clients must submit a written request within 30 days of the incident. All requests will be reviewed and processed within 14 business days. Approved refunds will be issued using the original payment method.

7. Contact

For refund inquiries, please contact: [email protected]